Interviews with Founders

Meet the Founders

From Personal Needs to Global Demand: Cecilia Tsai’s Journey with MiaMily

Top Picks

How Chad Kauffman Disrupted the Cat Litter Industry with Innovation and Customer Care

Jennifer Yoder’s Omnichannel Approach to CX Success

From College Project to Shark Tank Sensation—How Kanga Coolers Became a Major E-Commerce Brand!

Jeremy Canade, Co-Founder of Fable on Growing an E-Commerce Brand Through Problem-Solving and Creativity

Ali Sabti, Founder and CEO of OtO, on How Passion, Curiosity and Customer Service Drive Success in E-Commerce

How Chad Kauffman Disrupted the Cat Litter Industry with Innovation and Customer Care

Jennifer Yoder’s Omnichannel Approach to CX Success

From College Project to Shark Tank Sensation—How Kanga Coolers Became a Major E-Commerce Brand!

Jeremy Canade, Co-Founder of Fable on Growing an E-Commerce Brand Through Problem-Solving and Creativity

Ali Sabti, Founder and CEO of OtO, on How Passion, Curiosity and Customer Service Drive Success in E-Commerce

Nyakio Grieco on Inclusivity and Innovation at thirteen lune

Stepping Up to the Challenge: Billy Price on Building a Business with a Mission

Building a Remote-First, Purpose-Driven Brand: Inside Martie’s Mission with CEO Louise Fritjofsson

How Julia Wysocka Is Empowering E-Commerce Brands to Leverage Customer Experience for Retention, Sales, and Growth

Mark Rogers, Founder of Frame Destination, On Finding Success in E-Commerce Through Good Customer Service and a Quality Product

Why Sarah Hatter Says AI Won’t Replace Your CX Team Anytime Soon

BPO Perfection: How Edvin Cernov Leads with Customer Centricity

How BloomsBox is Redefining Floral E-Commerce with Customization and Sustainability

From the Dormroom to the Board Room: Ryan Maya’s Journey to CX Success

Food & Beverage

Why Aisha Chottani Believes in the Power of Community: The Heart of Moment’s Customer Experience Philosophy

How Dugout Mugs achieved $45,000,000 in sales since 2017, with a Unique Business Approach

How E-Commerce Fuels Patrick Sherwin’s Mission to Change the Way We Cook Outdoors with GoSun

What's Behind the Bouquet? Jesse Hiss of Fresh Sends Shares the Secrets of E-Commerce Flower Delivery

More Than Just a Smoke Shop: Patrick Betting Pursuing the Development of a Cannabis Brand with a Community Focus

From Brick and Mortar to Online Empire: Tara Austin's Journey to Building a Successful E-Commerce Brand

David Fraser's Journey to Founding Bunkie Life: From Dragon's Den to Backyard Bliss

Empathy, Adaptation, and Control: Curtis Matsko's Keys to Building a Successful E-commerce Empire

Why Fewer Products Can Mean More Success: Kevin Meyer on Building a Simple, Scalable Business With CrunchCup

Lev Glushkovskii Discusses the Value of Innovation and Flexibility in SabersPro's Online Shopping Experince

Beyond a Simple Highchair Cover: Brent Kruithof Discusses the Value of Creativity and Flexibility in Online Retail

From Britain Todd's perspective, customer-centricity is the key to e-commerce success

More Than Just a Bean Bag: Byron Young's Quest to Create a Comfortable and Stylish Lifestyle

Ken Ehrman's insights on why technology is changing how we keep our pets safe

Dale Backus of Ohsnap on Growing A Company Through Curiosity, Innovation, and People

Health & Wellness

Giorgia Granata: The Businesswoman Who Made a Taboo Subject a Successful Enterprise

Bear and Gard Mayer: The Father-Son Duo Revolutionizing the Sportswear Industry With Bruce Bolt

How Two College Friends Turned a Side Hustle into a Million-Dollar Business, The Solace Bands Story

Why Giving Back is Good Business: Anton Krecic on the Power of Purpose

Richard Benc: The Inadvertent Entertainer Who Started Studio Underd0g Watches and Profited from His Interest

How Courtney Claghorn Cultivates a Judgment-Free Zone in Customer Experience at SUGARED + BRONZED

How TOMO Golf’s Sunny Chou Used Social Media and Eco-Friendly Practices to Drive Growth

What’s Next for Wander Beauty? Divya Gugnani Shares Insights on Growth and Innovation

How Sock Candy Uses Creativity and Innovation to Keep Their Products Fresh

How Jack Jia Turned Musely’s Customer Feedback into a Skincare Success Story and a Growing Community

Calvin Chan on Building a Lifestyle Brand through Purpose, Compassion, and Balance

How Youtooz Brought in $6 Million in Its First Year Using a Sustainable Growth Mindset

The Secret to Happy Customers: Colin McIntosh's Tips for Running an E-Commerce Business

Health & Wellness

From Passion to Purpose: Julie Moulder's Mission to Transform Women's Health with The Fix Company

Health & Wellness

Crafting a Legacy: Mason Taylor on Building SuperFeast and the Art of Customer-Centric Innovation

From Gem Collector to Jewelry Entrepreneur: Liang Xia's Journey with Little Sky Stone

Health & Wellness

Building Community Through Play: Anna Laeder's Vision for Killerspin's Future

Empathy-Driven Leadership: Anya Kelly on Revolutionizing Customer Experience at Ciao CX

Scaling Creativity: How Nick O'Brien is Streamlining the Printing Industry with Templi

Why Olivier Momma's Focus on Transparency and Customer Feedback Sets It Apart in the E-Commerce World

From Marketing Guru to Cube Creator: Gabi Saper’s Journey with CMY Cubes

From Trade Show to Trailblazer: Nathaniel Johnson’s Journey with Love, Vera

Food & Beverage

How Elijah’s Xtreme Uses Viral Videos and Customer Connection to Ignite Hot Sauce Success

Health & Wellness

Breaking Taboos and Building Community: Cody Sanders’ Journey with Mixhers

Health & Wellness

What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement

Building KIN Apparel: Philomina Kane’s Journey from YouTube to an $8 Million Brand

What April Obersteller Sees as the Next Big Opportunity for CX at woom: AI and Beyond

How Courtney Toll Transformed a Tiny Apartment Challenge into Nori's Innovative Clothing Care Revolution

Why Allen Baler Believes Customer Feedback is the Secret Ingredient to 4Patriots' Success in the Survival Market

From Personal Needs to Global Demand: Cecilia Tsai’s Journey with MiaMily

Grant Nestor’s Journey from Vintage Inspiration to E-Commerce Success with Hammies

Stitching Heritage and Innovation: Aminah Musa’s Journey with PaliRoots

Health & Wellness

Why Is ‘Inside-Out Beauty’ the Secret to Dr. Murad’s Skincare Success

Why Sean Agatep Believes Proactive Problem-Solving Is the Key to Building a Top CX Team

How Kenny Lee Transformed Light My Bricks into a Leader in LEGO Lighting Kits