B2B Services

Meet Katy Fetyko, a CX leader with more than ten years of experience!

Rashko Temelkovski On How an Empathetic, Flexible Approach to CX Is Making Customers Happy at Glorious Gaming

Max Wallace’s Unexpected Transition into CX Leadership

Mike McGee, Director of Customer Experience at Mugsy on Fostering Connection and Efficiency in CX

How Luana Perez and Ergatta Are Elevating the Home Fitness with Game-Based Workouts For Customers

Navigating Customer Care: Marta Kos on Building Connections Across Borders

How Danie Feld and Open Late Collective Are Empowering CX Leaders in E-Commerce

Learn how Molly and Shinesty are using brand humor, AI, and an exciting subscription program to stand out as an E-Commerce apparel company.

How Megan McGarvey Balances Local Roots and Global Ambitions at Krewe

How Jannik Wiggers Balances AI and Personalization in LAKOR's CX Strategy

Lauryn’s Approach to Building a Customer Centric Culture at Ivy City

Why Alec DelValle Says Customer Trust Is Built Through Transparent Product Education

Elevating CX at COAST: Lorin Torres Shares Insights on Building a Customer-Centric Culture

Mastering Communication and Care: Addison Debter’s Approach to Customer Experience at Kirby Allison

How Dans Transformed Cold Calls into Customer Success Gold

Balancing Act: How Frank And Oak Blends Tech and Human Connection in CX

Nurturing Talent, Serving Customers: Inside Jaxxon's CX Philosophy

Stephen Calhoun, Director of Customer Success at Rain or Shine Golf on a Consultant-Based Approach to CX

Nathan Booth, Customer Service Lead at Mori on Balancing Fast Resolution with Human Touch

What Constitutes a Leader in Customer Experience? Perspectives on Empathy and Communication from Yogasleep's Ethan Morlote

Mandy Scott, CX Director at Groove Life on Holistic Approach to Managing Customer Service in E-Commerce

Naomi Oriol, Director of Customer Experience at Yumi on Fostering Empathy and Connection in CX

What Ashley McCubbin Discovered While Changing Manscaped's Clientele

How AI and Automation are Shaping the Future of Customer Experience at Loud Cup, According to Sarah Hertz

How Paul Bierne Strikes a Balance Between Efficiency and Personalization in the Proper Cloth Customer Experience

The Strength of Teamwork: Ken Easthouse's Revolutionizing Customer Experience at SpotOn Fence!

Building Loyalty and Connection: Insights from Erin Gast, Senior CX Team Lead at Bespoke Post!

How Füm Educates Customers on Flavored Air as it Navigates a New Category of the E-Commerce Market

Nathan Thomas, Customer Success Manager at Eko Health on Prioritizing Empathy and Transparency in CX

Beyond the Bot: Why Girlfriend Collective's CX Manager Prioritizes Human Touch in the Age of AI

Why Tulsi Patel's Method of Customer Engagement is Revolutionizing Online Skincare Sales

How Léa-Jeanne Thibault Uses Technology to Enhance Silk & Snow’s Customer Experience

Avra Wacks, Senior Manager of Customer Experience at Levain Bakery on Building Meaningful Relationships in CX

How Adore Me Retains Customers Using a Three-Pronged Subscription Model

Emily McEnany, Senior Customer Experience Manager at Dr. Bronner’s on Fostering Education, Transparency, and Trust in CX

Apparel

Why Morgan Wright Balances Conservation Passion with Top-Tier CX at Parks Project

Baby & Toddler

Creating Joyful Experiences: Daniel Fuerst’s Insights into Leading Customer Happiness at Yoto Play

Health & Wellness

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

Eyewear

How Bailey Nelson’s Jackson Rostagno Uses Psychology and AI to Elevate Customer Experience

Health & Wellness

How Joy Shure Blends Community and CX to Elevate Skratch Labs’ Customer Journey

Jewelry

What Drives Alex Kurtz to Prioritize Human Connection in Customer Experience at Melanie Casey?

Apparel

Why HERA’s Proactive CX Strategy is Changing the Game, According to Nicole Jackson

Beauty

From Shade Matching to Customer Delight: Sydney Friedman Slomovitz’s CX Approach at Jones Road Beauty

Director of CX

How Education Technology's Haseeb Khan is Developing a Proactive Customer Experience Strategy at Pearson

Pet

How Louisa Hayes and Her Team at Pooch and Mutt, are Revolutionizing Pet Food Customer Experience

Director of CX

Turning Challenges into Opportunities: Paige Hill's Guide to Proactive CX Leadership

Director of CX

The Art of Customer Connection: Leslie Lentz’s Approach to CX and Team Building at Top Shelf Distillers

Health & Wellness

Why Jessica Botello Believes Customer Service Can Change Lives, One Call at a Time at Manduka!

Baby & Toddler

The Art of CX in Baby Care: Rebecca Blount on Crafting Personalized Experiences at Coterie

Apparel

The Human Touch in a Remote World: Sam Pearson’s Strategies for Success at BootayBag

Food & Beverage

What Makes Good Ranchers Stand Out? Jonah Lambert on Building Customer Connections

Technology

Why Brian Gazzotti Thinks Confidence is Key to Building a Top-Tier CX Team at Loog Guitars

Health & Wellness

What Ethan Bringhurst’s Hesitation Towards AI Reveals About the Future of CX at Chirp

Health & Wellness

How Femi Olasupo Uses Empathy and AI to Enhance Customer Experience at Truvani

Beauty

The Secrets Behind Lauren Lane’s High CSAT Scores and Customer-Centric Approach at Primally Pure

Apparel

How Nika Chapel Turns Selkie’s Customer Interactions into Opportunities for Connection and Sales

Lifestyle

How Alix Malarky is Elevating Lo & Sons' CX with Curiosity, Compassion, and Continuous Improvement

Food & Beverage

How Joe Dobbs Uses Passion and Empathy to Drive Revenue and CX Success at Bartesian

Beauty

Why Carla Borges Thinks Understanding Product Experience Makes All the Difference in CX at Lush

Pet

Creating Special Moments for Dogs and Their Owners: Grace Bagley’s CX Strategy at Woof

Garden & Outdoors

Growing Customer Loyalty: Tyson Walker's Approach to Nurturing Relationships at Vego Garden

Health & Wellness

Randy Garrison’s Formula for Transforming Echelon’s Customer Care Amidst Explosive Growth

Home Decor

Why Annie Stimson Believes Investing in Agent Growth is the Key to Elevating Customer Experience at Revival

Apparel

Wearing the Customer's Shoes: Taylor DosSantos on Enhancing CX and Driving Growth at BRUNT Workwear

Lifestyle

How Lou Zonato Balances Automation and Personal Touch to Enhance Travel Customer Support at Loveholidays

Apparel

Transforming Faith into Exceptional Service: Anneliese Field’s CX Strategy at Love in Faith and GLO

Apparel

Sustainability Meets Customer Care: Annalisa Micalizzi’s Transformative Leadership at ALOHAS

Apparel

Rachel Black: Energizing Chubbies’ CX with Fun, Flexibility, and Authenticity

Apparel

Inside Ashley Dong’s Journey: Building Ten Thousand’s CX Team from Scratch to Success

Home Decor

From Sales to Smiles: Cameron Knipp’s Inspiring Path to Customer Excellence at Nathan James

Health & Wellness

Juan Arrieta’s Hands-On Approach to CX: Navigating the Modern Consumer Journey at Nature’s Way

Lifestyle

How Max Bloemen Transforms Feedback into Action at Loop Earplugs

Eyewear

What Jessica Bardo’s Experience Reveals About Growing a CX Team in a Fast-Paced E-commerce Brand

Baby & Toddler

How Amanda Brown Transformed GoodBuy Gear's CX by Wearing Every Hat in the Company

Jewelry

Building a Customer-Centric Culture: Vasco Fernandes’ Journey from First Hire to CX Leader at Hey Harper

Lifestyle

From Festivals to Everyday Excellence: How Jose Rodriguez Elevates Customer Experience at Lunchbox

Beauty

Nicole Santa Romana Reveals How INH Hair Creates Unforgettable Customer Experiences

Baby & Toddler

What Sets Zoe’s Customer Experience Apart? Hannah Beasley’s Strategies for Connecting with Busy Parents

Home Decor

Why Erin Gray Believes Customer Experience is the Heartbeat of Endy's Success

Baby & Toddler

What It Takes to Build a CX Team from Scratch: Lauren Schorr’s Journey at Nestig

Eyewear

How Rosina Cavano and Her Team Keep Fuse Lenses' Customers Happy from Production to Purchase

Food & Beverage

What Makes Jacob Meyers' CX Approach at Laird Superfood Unique: From Hotel Management to Remote Teams

Food & Beverage

How Mark Galvez Builds a Community Spirit Through Customer Experience at Taste Salud

Pet

Oscar Bueno: How Embracing AI and Personal Touch Redefined Customer Experience at Wuffes

Pet

How Benny Devey Transforms Pet Lover Experiences with Innovative CX Strategies at Ollie

Lifestyle

Behind the Swing: How Coley Horner Shapes Stix Golf’s Customer Experience

Health & Wellness

Why Happy Head’s CX Success Is Tied to Rene Cervino’s Balanced Use of AI and Human Empathy

Home Decor

Why Dennis Manning Believes Open Communication and Personal Touch Are Key to GhostBed’s Customer Experience Success

Garden & Outdoors

How Kris Moriarty Grew from Hobby Gardener to CX Expert

Health & Wellness

How Tanner Coombs Transformed Mysa’s Customer Experience from Ground Up

Health & Wellness

What Makes Jonathan Boche’s Approach to CX at REDCON1 a Game-Changer for the Supplement Industry

Food & Beverage

Data and AI at the Heart of Terra Kaffe: Transforming Coffee Perfection

Home Decor

Why Rose Goodbody Believes Small Teams and Human Touch Are Key to Lick’s Customer Success

Apparel

How Andie’s Seasonal Peaks Shape Ashley Harris’s CX Strategy for Unmatched Customer Support

B2B Services

How Eli Weiss is Using His CX Expertise to Transform Yotpo’s Retention Platform for the Future of E-Commerce

Health & Wellness

Knocking Out CX Challenges: Natasha Puckett’s Approach to Customer Experience at FightCamp

Food & Beverage

Why Shannon Long Believes Creative Food Brands Need More Than Just Great Products to Succeed at Hero Bread™

Beauty

What Arely Payan’s Journey from Solo CX Agent to Leading a Team at CLEARSTEM Reveals About Scaling Customer Service

Health & Wellness

What Francesca Maramonte’s ‘Happy Incentives’ Reveal About Building a Thriving CX Team at Happy Head

Home Decor

How Ren Fuller-Wasserman Transformed TUSHY’s CX Amid a Product Crisis and What It Reveals About Brand Loyalty