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Tips, Tricks, and Stories From E-Commerce’s Most Impactful Leaders

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Meet the CXperts!

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Insights from Founders

How Jack Jia Turned Musely’s Customer Feedback into a Skincare Success Story and a Growing Community

Meet Jack Jia, Founder and CEO of Musely!

What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement

Meet Ankit, Co-Founder and Chief Brand Officer at Obvi!

Why Is ‘Inside-Out Beauty’ the Secret to Dr. Murad’s Skincare Success

Meet Dr. Howard, Founder of Murad!

Insights from CX Leaders

How Glossier Builds a Collaborative Team to Enhance Customer Experience

Meet Cati, the CX Manager at Glossier!

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

Meet Roma, Customer Experience Manager at Dr. Squatch!

How Max Bloemen Transforms Feedback into Action at Loop Earplugs

Meet Max, CX Manager at Loop Earplugs!

Upcoming Events

How E-Commerce Brands Scale Faster With Administrative Growth Assistants

July 29, 2026 8:00 PM

From Delivery to Returns: Creating a Post Purchase Experience Customers Remember

July 22, 2026 8:00 PM

Future Contact Centers

July 21, 2026 8:00 AM

CX Design & Journey Management

November 3, 2026 8:00 PM

Featured Blogs

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