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What You’ll Learn

Tips, Tricks, and Stories From E-Commerce’s Most Impactful Leaders

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Meet the CXperts!

Get inspired by top E-Commerce leaders sharing their secrets to success.

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Insights from Founders

How Jack Jia Turned Musely’s Customer Feedback into a Skincare Success Story and a Growing Community

Meet Jack Jia, Founder and CEO of Musely!

What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement

Meet Ankit, Co-Founder and Chief Brand Officer at Obvi!

Why Is ‘Inside-Out Beauty’ the Secret to Dr. Murad’s Skincare Success

Meet Dr. Howard, Founder of Murad!

Insights from CX Leaders

How Glossier Builds a Collaborative Team to Enhance Customer Experience

Meet Cati, the CX Manager at Glossier!

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

Meet Roma, Customer Experience Manager at Dr. Squatch!

How Max Bloemen Transforms Feedback into Action at Loop Earplugs

Meet Max, CX Manager at Loop Earplugs!

Upcoming Events

The Brand Concierge Playbook : Turning Shopify Conversations Into Revenue

June 30, 2026 8:00 AM

Ecommerce AI Lab – LA, with MellowSleep

June 24, 2026 12:00 PM

Ecommerce AI Agents : Turning Ecommerce Data into Revenue

June 16, 2026 10:00 AM

Future of CX

December 2, 2025 8:00 AM

Featured Blogs

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