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The Latest Trends in E-Commerce CX, Delivered Straight To Your Inbox...

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What You’ll Learn

Tips, Tricks, and Stories From E-Commerce’s Most Impactful Leaders

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Meet the CXperts!

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Insights from Founders

How Jack Jia Turned Musely’s Customer Feedback into a Skincare Success Story and a Growing Community

Meet Jack Jia, Founder and CEO of Musely!

What Ankit Patel Learned from the Startup Trenches That’s Driving Obvi’s Rapid Growth and Community Engagement

Meet Ankit, Co-Founder and Chief Brand Officer at Obvi!

Why Is ‘Inside-Out Beauty’ the Secret to Dr. Murad’s Skincare Success

Meet Dr. Howard, Founder of Murad!

Insights from CX Leaders

How Glossier Builds a Collaborative Team to Enhance Customer Experience

Meet Cati, the CX Manager at Glossier!

From Influencer Marketing to CX Leadership: Roma Yumul’s Impact at Dr. Squatch

Meet Roma, Customer Experience Manager at Dr. Squatch!

How Max Bloemen Transforms Feedback into Action at Loop Earplugs

Meet Max, CX Manager at Loop Earplugs!

Upcoming Events

DTCx Human VS AI: Striking the Right Balance in Customer Service Without Losing the Personal Touch

June 30, 2025 9:00 AM

Customer Contact Week Las Vegas 2025

June 9, 2025 8:00 AM

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