The one-stop expo with cutting-edge solutions, insightful conferences, and engaging presentations to elevate customer experiences.

Network with industry peers and meet face-to-face with the most innovative customer contact suppliers in the game.

By 2025, 60% of organizations will enhance their VoC programs by analyzing customer voice and text interactions, and at our event, industry leaders and CX experts will reveal how AI-driven insights can help meet evolving customer expectations with speed and precision.

Celebrating ten years of Customer Contact Week in ANZ, CCW 2025 invites industry leaders to shape the future of customer contact through engaging sessions, cutting-edge insights, and a focus on empowering human connection with technology—don’t miss this milestone event and the chance to prepare for the next era.